Horrible bank, horrible service

I am absolutely shocked at how Capitec treat their elderly and disadvantaged customers. On the 23rd July 2023 my 69 year old father went to village square mall Randfontein to get assistance so that He could send me money. When He got there a gentleman that works at the brunch assisted him with the transaction. The money was in his fixed savings account so first the guy assisted him with transferring it to his day to day account and was meant to do a payment into my account but He suddenly told my Dad there was no money, so now there’s a case of where the money went? I had to drive to the brunch after they traumatized my dad accusing him of taking the money meanwhile the assistant was there and is aware that my father didn’t withdraw it. Your staff insisted that my father must search for the money on him and found nothing but the person that was assisting him who might have taken the money was not searched. I went there today to try to understand what happened with the money I was told an ATM dispute would be logged. What shocks me is the lack of accountability, suddenly I was told that it is not the staff’s responsibility to assist more like a favor they do for their customers. So why do they do it if they will cause more harm than good?