Horrible and *********** service.

My wife recently got a job of which her HR requested banking details. She then requested a 3 month statement to be emailed to her account via her Capitec banking app. An email was sent of which she forwarded to her HR, fortunately the HR went through the statement and picked up that the details were not of her employee. Should this had not been distinguished by the HR, my wife's whole monthly salary would've been paid into the wrong bank account. This negligent act is uncalled for. Could this bee the staff of Capitec or what?