Horrible.

I app**** for an increase on my access facility as my rating was not to bad. And i was pre approved and approved over the phone, then heard nothing back from the back and went in to the bank just to find out that i have to get an affidavit to confirm that i am not commiting ***** as the lady who phoned me typed in my id number wrong. Now i have to wait 3 months before increasing my limit again. They did not even try and help me as it was their fault that i was declined