VM
Viv M
1 reviews | Active since May 2012
15 Aug 2023, 18:02
Horrible
I have a funeral policy with Capitec they debited twice in June,i went to a branch today only to be told they dont handle disputes, i asked for the manager he refused to assist me yet they're busy sending me sms's claiming that i am in errears. Stop paying ****** games with my money please!! I want my money !!
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Replies (2)
Capitec Bank's replyOfficial
15 Aug 2023, 18:43Good day Viv
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Aug 2023, 18:43
Official
Good day Viv
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
VM
Viv M's updateReviewer Update
18 Aug 2023, 17:41I was contacted by your Complaints department they are insisting that there was no double debit, on the other hand the Customer services team is on my side they sent me confirmation via email, what a disgrace your own departments fighting each other. Now the Complaints Management is no longer responding to my emails after i sent them confirmation from Customer Services. This Siphesihle Gogo from Complaints Management has been silent since i sent her confirmation. You leave me with no option but to take the Confirmation letter to the banking Ombudsman. I wont rest until i get my money !!!
VM
Viv M's update18 Aug 2023, 17:41
Reviewer Update
I was contacted by your Complaints department they are insisting that there was no double debit, on the other hand the Customer services team is on my side they sent me confirmation via email, what a disgrace your own departments fighting each other. Now the Complaints Management is no longer responding to my emails after i sent them confirmation from Customer Services. This Siphesihle Gogo from Complaints Management has been silent since i sent her confirmation. You leave me with no option but to take the Confirmation letter to the banking Ombudsman. I wont rest until i get my money !!!