TP
Tshimologo P

1 reviews | Active since Feb 2018

10 Feb 2022, 16:01

Horrible

Called your call center spoke to Tshireletso or whatever her name was, such a rude human being and she shouldnt be dealing with costumers in distress, if she doesn't raise her voice she drops calls while we use our damn airtime. A dispute went of my account however the money never reflected into my accout till now i only saw the R5 you took for dispute fee NOTHING came into my account and one of my premiums for december was disputed this is sadding because your sovial media agents can't even help they refer me to branch how can i when i work a demanding job when i call your call center your agents drop the line wasting airtime i do not have

0
Replies (1)
Capitec Bank
Capitec Bank's reply10 Feb 2022, 16:10
Official
Good day  Tshimologo

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank