ML
Moipone L

1 reviews | Active since Mar 2014

29 Aug 2016, 08:33

Horribel and Shocking Poor Customer Service

<p>I refer to Incident ********** 0 that was raised on 01 August 2016, and it’s almost a month later it is still not resolved. No words can expressed how dissatisfied I am about your service.</p> <p>I honestly don’t want to ever to any business with you and currently exploring other options of closing my account with you and moving it to another bank.</p> <p>Again I went to your branch in woodmead on Friday, 26 August 2016 to have my monthly payment increased. Again I was sent all over the place and no one could assist.</p> <p>To date this issue is not resolved.</p> <p>And please do not send me “ you sincerely apologize for the inconvenience and you strive you improve your customer’s experience email”</p> <p>Resolve the issue.</p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Aug 2016, 08:57
Official

I acknowledge your posting, and have referred it to Candice Dadwson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank