JL
Johnny L
1 reviews | Active since Sept 2020
07 Sept 2020, 18:01
********** service
Coming into the branch no sanitizer in view get told in a rude tone sanitize before you touch the service machine and then get told no deposits can be taken in the branch what type of service is this from an up coming bank
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Replies (2)
Capitec Bank's replyOfficial
08 Sept 2020, 08:24I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Sept 2020, 08:24
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
11 Sept 2020, 16:25Good day Johnny L
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply11 Sept 2020, 16:25
Official
Good day Johnny L
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank