********** service

I have had many incidents with capitec Bank but this has now become the worse. In the midst of a pandemic we need to help each other and ensure that our lives run as smooth as possible, yet Capitec doesn't seem to think so. I tried to withdraw money and was unable to although there is money in my account. The money I needed was to pay a doctor due to serious medical issues that could cause longterm issues. They do not care, I called their customer service twice and was put on hold then the manager just put the phone off when I called back I was put on hold for 20 minutes. The one consultant even shouted at me. It is Saturday and branches are closed, besides branches being closed the lines to get inside these branches are so long its impossible. All I want is my money, what is so difficult? If I could rate them a negative 0 I would