Horrable Cellphone Banking Service & Worst Service in Branch Tzaneen Outside Mall

<p>I have some years banking with capitec, but recently i have experienced the worst from the bank.</p> <p>1. I had an emergency on the 5th of May 2016 around 11:14pm so i needed airtime to use urgent. I bought R100 airtime from my account using cellphone banking USSD code/wizzard to my Telkom Mobile number ***. The purchasing process went well on my phone and R100 was deducted from account balance just the way i am used to buy airtime. The problem is on this Telkom number i never received the airtime by today (11 May 2016), on the 6/05/2016 i called the service provider to ask and check the recharge history on my number, and they said there is R100 recharge on their side and referred me to consult the bank at Tzaneen Branch outside the Mall. They failed to help me, by either reversing my money or to help me get the airtime. </p> <p> </p> <p>The consultant escalated the call for this airtime/my R100 query and they gave me this number ***9 which i don't know what to do with it.</p> <p>2. While i was in the bank having my cellphone & laptop in my hand- which i wanted to check my balance hence to make an internet cash transfer a lady consultant by the name of Thandi Mngoma approched with a very total strange look and harshly said that the cellphone & laptop are not allowed in the bank. My big surprise is the since i have years with the bank i have been using internet banking on cellphone & laptop which the bank consultants taught me to use with my own gadgets. I don't know if the bank has intruduced a new policy/ rule that requires customers to empty their pockets and have their electronic kept safe in a locker which we bank.</p> <p> </p> <p>I need my money Mr Capitec and i have lost a huge interest in banking with you people</p>