Honestly, I expected better.

I’m really disappointed with Capitec lately. The service has gone downhill, getting any real help from customer support feels impossible. The queues at the branches are always long, and when you finally get to the front, staff don’t seem interested in resolving issues properly.

I’ve also had problems with the app freezing and transactions taking ages to reflect. When I reported it, I got no clear answers or follow-up. It’s frustrating because I used to like Capitec, but it feels like they’ve stopped caring about their customers.