Holding onto my funds

It was on the 19th November 2024 when I received an email from Capitec saying “ Your account was recently identified as being involved in suspected *****“ and I immediately went to the branch at Trade Route Mall to understand what ***** are they referring to.

I was informed that Standard Bank reported to them that there was money transferred to my Capitec account of which I knew and where the money came from, I immediately took out proof of payment from Standard Bank and I was advised to do an affidavit to state where the money is coming from and send that affidavit and proof of payment to head office or alternatively come to the branch. I did as instructed and the investigation was done on the 11th December 2024.

Standard Bank informed Capitec that the investigation is completed and all relevant documentation was submitted therefore there is no case, and Standard Bank informed Capitec to unfreeze my account of which they did. But here is my challenge, Capitec has been holding onto my funds and not just my funds also those I did transactions to before the account was frozen. I’ve been running from pillar to post with this matter till this day. I’m this is ****en annoying me now because in this case, Capitec is the 3rd party. I wrote to the Ombudsman 3 times already and they were given dates to resolve my matter, Capitec failed to that instead they say “The matter is been resolved”

CAPITEC RELEASE THE MONEY YOU'RE HOLDING BECAUSE THERE IS NO CASE ANYMORE TO THIS