Holding on my money is stilling my money

If you want great service, please play far far away from this bank. It has been 2 months now since my gogo sent me money from an overseas bank till today no one knows what these people did with the money. I have been sent from pillar to post. The problem as I know is that they don't receive money directly, they use Nedbank as an intermediary. They have confirmed that they have received the money but will not give me because of the spelling error, they want a MT199 to be sent to them by the sending bank which when we spoke to the bank overseas they say they have already sent the msg to Capitec. Why are they not following up with the Nedbank or the bank overseas and sort this out for me? Now I can't call Nedbank who I believe is receiving the communication. Next time I will just work with Nedbank,