Hold status in my account

So my account was frozen without me knowing so I visited the branch consultant told me a story about ***** being done in my account fast forward. Was asked for a affidavit on Friday and consultant said she will call me cob on Friday she never did.i had to call n do follow up.called the head office Nhlanhla said i have done ***** in bin transferring hundrets of thousands to people.i went to the d finally got an explanation of what really happened. Another affidavit was sent but am getting no respond. I really need the money in my account. Capitec bank can I be acknowledged