Hold status

I woke up on the 4th of February and couldn't use my app, I went to the nearest branch to enquire and i was told that a hold status was added to my account, because ********** funds were deposited into my account,by one of my students, I was advised to submit an affidavit and certified ID copy, I did that twice, and I got another message saying that the sender must do the same, she did that 3 times and nothing was done, I had to visit the branch with her to submit and attach to my case number, nothing has been done and no communication is taking place, I cannot access the funds I have in my account, and it's a huge inconvenience on my part, because Capitec was my sole bank that I have been using for the past 10 years, m really dissatisfied with their customer service.