Hold on my account

Capitec has placed my account on hold due to receiving funds from someone who is suspected of *****. This has nothing to do with me. I was in a wedding and had to collect suites, I asked this person to send me the money so I may collect his suit. I cannot believe they are telling me that it may take longer than 14 days for their investigation. What happens to all the bills that I must pay, what about the interest they I will in incur for my bond not going off on the 28th. I need the issue addressed asap and all additional cost, fees and interest will need to be compensated for. This is absolutely is absolutely mind blowing to think that you can just do this without confirming things with me first, if you need any evidence to aid with correcting my account please let me know but I cannot have this take 14 days unless you compensate me with the above mentioned.