Hold on funds at Capitec

I am not pleased with the level of service I am receiving from Capitec at the moment. I have 3 accounts a Savings account and the other two accounts are investments account and all three account have monies blocked and I have on numerous occasions tried to have the funds released and doing so without and success. the funds were frozen in 2021 after a sale from a house which was owned by myself and my former partner. I have recently including today went back to Capitec to ask what is required to have the funds on the accounts released.

I was asked to bring an affidavit which I have submitted and so far no response given and this is really getting to annoy me . I did clearly state on the affidavit that if there are any funds that do not belong to me be transferred to my former partner or if there is any further information required to informed as this money is now over due.

The documents were forwarded to the Capitec forensic department who are yet to respond while I wait in the the without any information. Can someone from Capitec Forensic or any other department please contact me on *** and explain to me what is required to have this matter resolved as soon as possible.