MA
Mikhail A
1 reviews | Active since Jun 2023
18 Nov 2024, 14:35
Hold on Funds
Why remove hold on Funds on my one account and not the other account called Savings 2. I want the hold removed within 24 hours as I already waited long enough
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Replies (2)
Capitec Bank's replyOfficial
18 Nov 2024, 14:45Good day Mikhail
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply18 Nov 2024, 14:45
Official
Good day Mikhail
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MA
Mikhail A's updateReviewer Update
19 Nov 2024, 09:21Good Day
I am still waiting on your response. I would like to know why they only removed the hold on my funds for the one savings plan account but not for my other account called Savings 2. I would like the hold to be removed from my funds today as I am waiting long enough already.
I was told I will be contacted within 2 hours yet up to now I am still waiting on an response. I want this matter resolved today as to why does customers need to write an complaint first in order to get assistance. I am just tired for this up and down story and want this matter resolved today still.
Regards
I am still waiting on your response. I would like to know why they only removed the hold on my funds for the one savings plan account but not for my other account called Savings 2. I would like the hold to be removed from my funds today as I am waiting long enough already.
I was told I will be contacted within 2 hours yet up to now I am still waiting on an response. I want this matter resolved today as to why does customers need to write an complaint first in order to get assistance. I am just tired for this up and down story and want this matter resolved today still.
Regards
MA
Mikhail A's update19 Nov 2024, 09:21
Reviewer Update
Good Day
I am still waiting on your response. I would like to know why they only removed the hold on my funds for the one savings plan account but not for my other account called Savings 2. I would like the hold to be removed from my funds today as I am waiting long enough already.
I was told I will be contacted within 2 hours yet up to now I am still waiting on an response. I want this matter resolved today as to why does customers need to write an complaint first in order to get assistance. I am just tired for this up and down story and want this matter resolved today still.
Regards
I am still waiting on your response. I would like to know why they only removed the hold on my funds for the one savings plan account but not for my other account called Savings 2. I would like the hold to be removed from my funds today as I am waiting long enough already.
I was told I will be contacted within 2 hours yet up to now I am still waiting on an response. I want this matter resolved today as to why does customers need to write an complaint first in order to get assistance. I am just tired for this up and down story and want this matter resolved today still.
Regards