Hold on account

Hello so I've had an issue with capitec since December started attending to the matter from January they requested i send an affidavit and a copy of my ID of which I did,and never got any feedback,I was the one calling for follow up until they told me to get a court order I went to the court and was told to go back to capitec and ask them to give me proof as to why money was frozen in my account I was there on Monday and they said my account was escalated to complaints/dispute department and I should wait between Monday to Friday for the hold to be lifted or for them to tell me what to do but still no communication from them not even an email.Tomorrow again I am going to the bank and I won't leave till the hold is lifted because it's been a solid 9 months now,my incident number is ***