TM
Tlhogi M

1 reviews | Active since Jan 2020

24 Nov 2022, 21:39

Hold of Funds in my 2 investments accounts and my service account.

Extremely pathetic service from Capitec Bank, I am still awaiting a response which I was emailed it will be by the 23/11/2022 and as usual have yet to receive a call. Will someone who cares about customer service from Capitec please contact me with a proper thought solution as per my previous complaint with refence: *** posted on 17/11/22

Requested affidavit has been sent to Kyalami branch and the person who requested the block on the account alao went to a Capitec bank with an affidavit and was advised that the accounts are no longer blocked and that funds are available and also informed that an affidavit is not required.

The irritating part is that the funds on all three accounta are still on hold and its seems no one at Capitec forensic department seems to know what they are doing.

This has been going on for way too long and its about time we come to a conclution on this matter because I see no reason for this delay.

I expect a call by close of business on 25/11/22

0
Replies (1)
Capitec Bank
Capitec Bank's reply25 Nov 2022, 07:28
Official
Good day Tlhogi 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank