CN
Cobus N
1 reviews | Active since Aug 2011
25 Mar 2025, 11:19
History repeats itself
History repeats itself. When I app**** for a personal loan, on the Capitec app, several applications simply disappeared, even though the app took me to final screen with a provisional offer and a promise that a consultant would be contacting me soonest. The same thing now seems to have happened when I app**** for a personal load again on Friday, 21 March 20025. Also, the previous loan, taken out in November/December 2024, was essentially settled within a month, yet there is no option to close the loan account?
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
25 Mar 2025, 12:37Good day Cobus,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply25 Mar 2025, 12:37
Official
Good day Cobus,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
CN
Cobus N's updateReviewer Update
27 Mar 2025, 12:25Capitec is going from bad to worse. A consultant phoned me two days ago and promised to escalate this matter. Escalation would, in Capitec terms, seem to mean send me a Whatsapp two days later informing me that my application has been cancelled and that I should submit a new one. Which is something I actually did yesterday already as I had not had any feedback. Come on Capitec, get your act together.
CN
Cobus N's update27 Mar 2025, 12:25
Reviewer Update
Capitec is going from bad to worse. A consultant phoned me two days ago and promised to escalate this matter. Escalation would, in Capitec terms, seem to mean send me a Whatsapp two days later informing me that my application has been cancelled and that I should submit a new one. Which is something I actually did yesterday already as I had not had any feedback. Come on Capitec, get your act together.