highly dissapointed with capitec

<p>what does someone do to be 100% satisfied with capitec? what should I do to get the assistance that I want from capitec? why is capitec being horrible to me? I have settled my account in October last year with capitec, last month in April I realised that in my credit report they still saying I owe them R100. I complained about it and they promised me to fix it and now they only saying I have settled the account last month in April according to Experian. you guys have costed me almost 8 months in my credit score. May you please resolve this matter with experian and upate my account as of October 2016 not April 2017. May I please be happy with your servicce this time arround.</p>