Highly disappointed with Capitecs lack of service

Im so disappointed in capitecs treatment towards their customers, so my bank account has been frozen by them I have not received any message or communication to assist me for my frozen account.I have been calling them for 2days now but can't get help they keep telling me to wait for their ***** department to investigate my account. I am stressed because the lady that decided to go and lie and claim I ****med her money her goods has is on her way and she even has the nerve to tell me that if she feels like it she will tell capitec she didn't receive anything so that my account remains frozen. So now Im now treated like a ******** due to someone's false accusation and worse part they cant even allow me to show them proof or anything so i must just now sit and keep borrowing money from people just to survive meanwhile I know I have money in my account and worse part I did nothing wrong. I just want to fix all this and switch to a better bank.

I am asking myself why is it one sided and how come I can't even prove my innocence and worse part of the matter is theres no communication at all. That lady has received tracking details of the goods plus a full amount from me so she will receive her goods soon while I'm sitting with a frozen account and no one is willing to assist.