Highly disappointed

I'm very disappointed with Capitec Bank service. I reported ***** attempts on my account at the Glen Mall branch. I was advised to immediately cancel my card and had a new card issued. I was charged R70 00 for a new card and I was charged for every decline from my account that *****sters where trying to do an online purchase while my online purchase where turned off. I don't understand why am I charged for a new card when it's not my fault for ***** to be committed on my account.