Highly DISAPPOINTED and DISSATISFIED customer

I just want to express my gross disappointment in Capitec for there nonchalant, disrespectful manner in which I as a loyal customer has experienced, on 7/06/21 I went into the Benmore branch to apply for a consolidation loan and was assisted by a consultant named Katleho in a very professional manner which I appreciate , I was told mid-way through my application that my company I work for is not on the website and I need to submit a confirmation letter stating that I am indeed employed to such company which I promptly submitted the following day 08/06/21 and was told I wil be contacted before close of business the same day after employment was confirmed, the next day 09/06/21 after still jot being contacted, I went to the branch again to follow up and was told once again by the consultant that, they still haven't confirmed my employment, even after having submitted all documents required, and that I will be contacted again before close of business which AGAIN, did not happen, today being 10/06/21,i yet again went into the branch to follow up and was told again by Katleho that my employment still has not been confirmed even after speaking to my HR department, 4 Days later! After wasting my time with this back and fourth *******, my loan application has still not been concluded, still no correspondence from my so called bank who claims to have the customers best interest at heart! This is unacceptable and demand someone from the branch or head office tend to my application as a matter of Urgency as I have priorities to attend to immediately! The branch manager Lindiwe should contact me as soon as possible and provide a solution immediately or I'm migrating to another FSP for assistance with immediate effect and I will escalate this situation as I do not appreciate Katleho's arrogance and disrespectful approach in dealing with customers.