PJ
Patricia J

1 reviews | Active since Apr 2018

01 Apr 2018, 15:40

High loan instalment

I have loans at capitec bank and I'm paying around 4000 every month I called them January asking them to reduce my instalment as I no longer can afford it , but they refused and said I do not qualify. I don't understand because is not as if I'm applying for a loan. Please help I'm really struggling .

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Apr 2018, 10:33
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank


Capitec Bank
Capitec Bank's reply06 Apr 2018, 16:42
Official

Good day Ms Jonathan

Since I'm struggling to provide you my feedback telephonically, I have emailed you our feedback and conclusion regarding your matter.

Viwe Bokveldt

Complaint Management

Capitec Bank