High interest and bad service

Hopeless service ever.i done a credit estimate on my app and it showed that I could get 5400 after they consolidate my existing lone.i get a call and ask the consultant to call me after 4.no one calls back so I go into the branch.i then get told that they cannot consolidate.i explain to the lady that my current installment on my loan is 1500.the estimate showed that after consolidating this loan my new installment will be about 2000. Now I had to take a brand new loan because it was a urgent matter.and now have 3 different installments.how does capitec expect people to survive if they do this.i even asked if they could place my loan over a 12 month period and I was told straight no.capitec is really not willing to assist south Africans rather they prefer to place us in a worst of position.