Hidden increase in withdrawal fees

Good day, I had a shocking response from Capitec and is stillflabbergasted by the unprofessional and ridiculous response from their customer service. They have now moved me from a person always telling everyone how good Capitec is to finding out what other bank accounts are out there where myself family and friends can move our account. The agent refused to admit that their withdrawal fees increased by 275% for withdrawals of R5000 and kept telling me that the fees are now R6 per R1000 . I asked her to put in writing and make an example of R5000, she refused and kept telling me that I should look at their website. She sent me a response just attaching the debit card agreement that they can increase their fees as much as they want to and then that I should be going to the internet to get the details on the website. This leaves me no choice but to refer the matter to the ombudsman. I still don’t know what it will cost me if I draw R1500 , is it R6 or R12 or somewhere in between. I am disgusted at the fact that Capitec is laughing at my complaint in stead of answering my serious question which is why don’t they inform their customers of this major change. So far I have spoken to more than 10 Capitec clients that’s not aware of this change!

Good day, I had a shocking response from Capitec and is stillflabbergasted by the unprofessional and ridiculous response from their customer service. They have now moved me from a person always telling everyone how good Capitec is to finding out what other bank accounts are out there where myself family and friends can move our account. The agent refused to admit that their withdrawal fees increased by 275% for withdrawals of R5000 and kept telling me that the fees are now R6 per R1000 . I asked her to put in writing and make an example of R5000, she refused and kept telling me that I should look at their website. She sent me a response just attaching the debit card agreement that they can increase their fees as much as they want to and then that I should be going to the internet to get the details on the website. This leaves me no choice but to refer the matter to the ombudsman. I still don’t know what it will cost me if I draw R1500 , is it R6 or R12 or somewhere in between. I am disgusted at the fact that Capitec is laughing at my complaint in stead of answering my serious question which is why don’t they inform their customers of this major change. So far I have spoken to more than 10 Capitec clients that’s not aware of this change!