SG
Sandille G

1 reviews | Active since Jan 2014

09 Nov 2019, 21:20

Hidden fees? Decreasing balance, money gone but not showing on my statement

On capitec fees it says it's free to transfer between one's own savings account.

I have been noticing that small amounts keep disappearing, today i transferred R460 from my main account to my savings account, the balance shows R459.04.

In transactions history it says R460 was transferred. Is that a hidden fee,? Where are these small amounts going?

Why don't they appear in any statements?

0
Replies (2)
Capitec Bank
Capitec Bank's reply11 Nov 2019, 14:49
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction
 
Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply30 Nov 2019, 18:48
Official
Good day Mr Gumede 

Please be advised the feedback was communicated via email to you.

Kind regards
Capitec Bank