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Patrao M

1 reviews | Active since Nov 2016

02 Nov 2016, 21:23

Hidden Charges

<p>What a terrible experience. I have deposited cash into my account this morning and I got ripped R375 hidden charges. </p> <p> </p> <p>My total balance was appearing accurate and the notification was correct, I happenned to go back to the bank for other transactions and only to find out almost R400 was taken from my account.</p> <p> </p> <p>staff members couldn't even explain to me how come!</p> <p>the only solution will be to move all my monies and close all my accounts before I get bankrupt. </p> <p> </p> <p>I am verry dissappointed since I had so much trust to this bank.</p> <p>I don't think I will ever trust this back if this doesn't get resolved.!!!!!!!!!</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply03 Nov 2016, 08:50
Official

I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank