Hi I’m writing a review on behalf of my mother , she suspected ***** on her account and phone the Capitec bank immediately to ask the bank to close her account and someone promised to close the account, but her money was taken the next day , she opened th

Hi I’m writing a review on behalf of my mother , she suspected ***** on her account and phone the Capitec bank immediately to ask the bank to close her account and someone promised to close the account, but her money was taken the next day , she opened the case and it’s been 7 months now with no response and still hasn’t received any money. All I know is this if my mother was a white person this was going to be resolved immediately because how can you call the bank to tell them please close my account and they don’t close your account,