SG
Shakes G
1 reviews | Active since Mar 2020
21 Sept 2021, 12:27
Hi I need to report this matter
Hi I need to report this matter. On the 14th of Sep I purchased a data bundle Of R70 which was 1G via my Capitec app. The money went out on the app but I never receive the data. I contacted them and they told me that it will report within 24hr. I was so patient and I trusted them. 24hrs passed and I made several calls again the next two days. They told me they will escalate the matter. I am on the second week and no feedback yet. Everytime when I call the consultant tell me the matter is with the revelant team. I am so frustrated and lacking patient on this matter. Capitec does not know how to treat their clients honestly. Please help me on the issue.
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Capitec Bank's replyOfficial
21 Sept 2021, 12:32Good day Shakes
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply21 Sept 2021, 12:32
Official
Good day Shakes
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SG
Shakes G's updateReviewer Update
23 Sept 2021, 10:28I still don't understand why is this issue dragging. it's so frustrating. This morning I called again and whoever assisted me told me that the complain was locked on the 20th. Whereas I complained on the 14th. They have been contacting blue label connect even today. I need my data. That's all. The service is so damn poor
SG
Shakes G's update23 Sept 2021, 10:28
Reviewer Update
I still don't understand why is this issue dragging. it's so frustrating. This morning I called again and whoever assisted me told me that the complain was locked on the 20th. Whereas I complained on the 14th. They have been contacting blue label connect even today. I need my data. That's all. The service is so damn poor