Help please

<p>I've been a capitec client for over 5years, and during this period I have never changed my cellphone number. However, my contact number seems to have never been verified with Capitec Bank. (Meaning other Capitec clients cannot transfer funds into my account using my cellphone number) Knowing how urgent it was I called the Contact Centre to find out how long it would take and I was told that the option would be available immediately after my number was verified. Which I believed to be true. I went to the Durban City View branch yesterday to have my number verified. The consultant ticked a box on my profile and made me initial and sign 5 documents and guaranteed me it was done. Got back to work, only to find out from other Capitec clients that my cellphone number was still not verified. I immediately called the City View branch and was told I should try a little later in the day as the system may not have updated, i gave the consultant my cellphone number and my account number hoping she would get back to me, But nothing. It’s the following day and my number still isn’t verified. How am I your client for 5 years and not 1 consultant noticed the box was unticked? Please help me get this done urgently.</p>