Help me hello Peter with Capitec bank

Hello Peter please help me...last year I received a huge amount of money on my account and capitec put paused on it...I called them they said I need to send proof of payment along with affidavit and my id which I did...than later responded that they need certified I'd copy which I did but until today my account is blocked...the said part is that they reversed the money that I sent to my family...and closed my two savings plan along with my saving account...it a lot of money that is held there which I need to use.. please hello Peter you are my last hope