Help for once!!!!

Ref ***4 This morning I sent money to the wrong person in error. I called Capitec to assist with reversing this transaction as I am unable to get hold of this person. The lady that helped me advised that they need to get permission from the receiver which I find as a useless and unfair exercise!! You as Capitec can see money going out of my account into this stranger's account why can't you perform the reversal on your side? how different is this from reversing a debit order? The person who was supposed to receive that money is now stranded as she needs to buy food and nappies for her baby!!! This process of making me wait 3 days is bull**** when we all know how people are!! who in this day and age will return the R500 ? This is no way to treat your clients at all. I work for every cent of my money for it to be wasted on a total stranger!! Capitec do something please