eJ
esterline J
1 reviews | Active since Jun 2019
15 May 2020, 20:55
help desk must be able to update my contact details
hi there I would like to request that the help Centre assist me with updating my contact details please because due to travel restraints as I cannot go to the branch. my phone and sim card is broken and so I unable to do anything on my banking app.do we have to travel for every thing to the branch??? It is 114 km for me to get to the bank that is the close to my home. my contact details is ***
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Replies (2)
Capitec Bank's replyOfficial
17 May 2020, 11:18Hi Esterline
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 May 2020, 11:18
Official
Hi Esterline
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
20 May 2020, 16:32Good day Esterline j
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply20 May 2020, 16:32
Official
Good day Esterline j
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank