Help! Capitec is with holding my funds

HELP! Capitec customer service is **********

March 01 and March 02 2024, money had disappeared from my capitec account. No warning or any reason as to why. Phoned Capitec bank and they told me R3000 on the 01 March and another R3000 on the 02 March was placed on hold due to ***** reports. Customer service then transferred my call to the ***** department. They ***** department could not give me any details regarding to why the money was placed on hold. They just said its with the investigating department. It is now the the 02 May 2024 and my funds are still on hold and still under investigation. I have called ***** department and Customer service a number of times. I have sent emails to customer service, I went to the police station got affidavits to state I did not de***** the complaintants. I have proof of purchase from the complaintants, I have reciepts they received what the paid for. I have gone into the branch on a number of times. All they can do is phone the ***** department and get told it is still under investigation.

My next steps are too get the oumbuds involved or to open a case at the police station and go future with the matter.

Capitec you need to inform your clients of such issues and not just with hold money without even sending an email. To date the ***** department has not been in contact with me. I urge Capitec to get in touch as soon as possible to resolve the matter before the next steps are taken.