LM
Lebogang M
1 reviews | Active since Sept 2020
09 Sept 2020, 12:10
Help: Capitec has frozen my money
Please assist i had not been using my Capitec account for a while and i decide to go and check if the card is still active as i need to use the card if not open a new one and when i got there i was told that my account has been frozen because they was ********** done with the account
If i didn't go to capitec i wouldn't have known of this and now the are funds in my account which i desperately need to use now i have been send up and down without any help or even feedback from capitec
As it is now my mom is in hospital and i desperately need to use my funds, Please help cause this is frustrating and stressful for me
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
09 Sept 2020, 15:58I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Sept 2020, 15:58
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
LM
Lebogang M's updateReviewer Update
15 Sept 2020, 14:41Got a call from Capitec and they telling me that they are unable to unfreeze my account because of the ***** activity that happened last year and they are also unable to release my funds from the account.
This is ridiculous cause the is my money in that same account and they telling me this nonsense. This is unacceptable i want my money they better investigate this stupid ***** and release my money
This is ridiculous cause the is my money in that same account and they telling me this nonsense. This is unacceptable i want my money they better investigate this stupid ***** and release my money
LM
Lebogang M's update15 Sept 2020, 14:41
Reviewer Update
Got a call from Capitec and they telling me that they are unable to unfreeze my account because of the ***** activity that happened last year and they are also unable to release my funds from the account.
This is ridiculous cause the is my money in that same account and they telling me this nonsense. This is unacceptable i want my money they better investigate this stupid ***** and release my money
This is ridiculous cause the is my money in that same account and they telling me this nonsense. This is unacceptable i want my money they better investigate this stupid ***** and release my money