JN
Junaid N

1 reviews | Active since Feb 2022

07 Feb 2022, 10:12

HELP

Okay so I made a mistake with one digit by paying money into a fnb account on 3 occasions I realized today that they account number was wrong by one number an called capitec to inform them that the account number of the fnb account was wrong an is there anything they can do they immediately told me no I then went to fnb an they helped me an checked the account that I have paid the money into an informed me that the funds that was mistakenly paid was still there since last month they then sent me to capitec for them to do a recall an now capitec is tell me that they can't do a re call I must sue the person civilly this isn't right so my money just lost yes I made a mistake by one digit but like fnb said it's a mistake an seems to them that the person did not use the money course they no it isn't there's an probably waiting for someone to contact them could someone help me course capitec isn't helpful at all

0
Replies (3)
Capitec Bank
Capitec Bank's reply07 Feb 2022, 11:56
Official
 Good day Junaid
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 
JN
Junaid N's update07 Feb 2022, 12:40
Reviewer Update
Yes please do so I accept that I have made a mistake with one digit but I need it sorted I don't understand how they can tell me there is nothing I can do I must sue the person that have the money it was a mistake
JN
Junaid N's update07 Feb 2022, 13:00
Reviewer Update
& also can't someone call me ASAP please so we can resolve this & get my money back because I was at FNB and they confirmed that the money is still in the client's account so this needs to be resolved before my money is gone. Seen that the client never used the money and it's still there maybe client is awaiting on call from bank or someone to say it was a wrong transaction