hellopeter, my name is Thabile from Johannesburg

i went to withdraw my last money on a CAPITEC ATM with my CAPITEC card. it was in the morning and i was going to work so i needed a transport money. i was using an instore EXPRESS ATM for CAPITEC customers, instead of getting my money only an sms & a slip saying i got the money . Immediately the atm was out of service but my money didn't't come out. i went to the store manager to tell him what happened ,he went & check the ATM and told me to go to CAPITEC branch with the slip. when i got at work i called their call centre, the first lady told me to wait an hour. after an hour i called & find the different person who told me to wait 48 hours. i called again after 48 hours, the third person told me to wait minimum 14 days. then i got an sms saying i won't get my money cos it was dispensed. i called asking why ,did they even went to that shop to investigate cos they have cameras & they said no. they promise to call and they never did. when i went to withdraw the money , i realy needed that money but now CAPITEC is telling me i won't get it without investigating the matter. i know its not much but its my money at the end of the day & i expected them to help me