AP
Allison P

1 reviews | Active since Dec 2017

02 Mar 2018, 10:50

Hello Peter Responses Taken as a Joke!

I FEEL CONNED!

To date i have NOT received any feedback regarding my previous Hello Peter complaint logged December! Do you take Hello Peter complaints idly and as a joke - absolutely appalling to your clientele!

Upon applying for a loan beginning 2017 - through deliberation according to my credibility details provided for - I was approved thereof. However I have had this unsettling feeling since - which has led to over indebtedness within a 3 month period, and forcing me to go under debt review as a subsequent result thereof - the consultant submitted incorrect qualifying criteria manipulating my criteria for approval. I was under the impression that the qualifying criteria submitted was based on my affordability just to find out within 3 months i was completely over-indebted.

I need someone to review my credit profile and assist with a restructured payment method!

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Mar 2018, 11:12
Official

I acknowledge your posting, and have referred it to Alfonso Florence for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank