Heartless bank

I got uneployed last year march and I was just over R 11 000 outstanding on a R 50 000 loan of wich interst was paid and retrenchment fund wich i was told was for incase i loose my job, not if i get retrenched. I manged to get a job in October wich ended in March leaving jobless again. In this time paid over R 16000 for a outstanding amount of R11000 wich make the total over and above more or less R 4000 more I paid on interest - with capitec knowingly providing you with documents i am unemployed. Now here is what I dont understand, before I lost my employement I missed not one payment honouring each payment untill the day I lost my job. I would understand if i missed multiple payment over the five years I was employed, but I did not, How can Capitec be so hearless and inconsiderate not taking into account that due to loosing my job seven months short from paying of my loan you still went ahead and charged a ridiculous amount on interest, kicking me while.i was down and now once again i am uneployed and still you are charging a unemployed loyal customer who never missed a payment until March 2018 when i lost my job. Capitec is relentless and dont care about people whether or not they missed payments, you are selfish and only care about making money and not the well being of your clients. You are rude and heartless