Heartless and Negligent.

Hi. I am extremely and deeply hurt by the behaviour and negligence of the staff members in Capitec Bank. I went into the bank to increase my access Facility to R8500. The consultant who assisted me did not explain to me that the payment term months would change from 10 months (As it was before) to 3 months. which has now led me to pay a very high installment which i can not afford. When i asked her to cancel the increase she declined, and even when i complained on the complaints phone and over email, no one was willing to assist me. I have 2 kids i need to feed and they are making it very difficult for me. I can not beleive the heartlessness. I do not dispute i owe money to them, but for them to increase my payment terms back to 10 months and not 3 months. I cant tell you how many people i have begged for help from Capitec with this. No one seems to want to assist. had 3 REF Numbers for my complaint. Its like they are playing jokes on me. I Cant anymore. the only replies i get from them over email is they see ive been "assisted" ... I HAVE NOT BEEN ASSISTED. ASSIST ME PLEASE!!!