1 reviews | Active since Apr 2018
heartbroken,hurt and very disappointed with CAPITEC BANK
I'm extremly disappointed with Capitec Bank,Today I went to a Capitec ATM at Tramshed in Pretoria to withdraw transport money and when my card got stuck in the machine I immediately called the bank ( ********** 043) crying cause my money was ****** and the consultant who answered the phone was not even symphathetic towards my situation,she was cold and coud not care that I was in tears, I kept crying telling her that was my transport money that was ****** and she basicaly told me she has stopped the card and there is nothing else she can do for me ,that I have to go the branch and they will investigate. I'm hurt and very heart broken that I got such a cold response.I even told her there were some ***** guys standing by the ATM and she said asolutely nothing about that.so other people will go through the same thing as I did.so unfair. The consultant then tells me I have failed one of the security questions then I asked her which oe did I fail she says I dont know.
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint Management
Capitec Bank
Good day
As discussed telephonically, I confirm the matter has been dealt with and resolved.
Complaint Management
Capitec Bank
The only response I get is that the matter has been escalated and I'm given a incident numbers and nothing else, it's been over a month now I'm still waiting for my R160.00 telkom airtime or refund from Capitec Bank.
I bought airtime on Tueday 06th May 2020 two transactions for R30.00 each for my other Telkom number and so far I haven't received the airtime, I contacted Capitec Capitec customer care line and I was told Telkom is having technical problems that day and as soon as it is sorted I will either get the airtime or be refunded. So far nothing.
Please could Capitec Bank kindly refund me my R60.00 back into my account including the R100.00 that I purchased airtime for R100.00 on Thursday evening 07th May 2020 and I did not receive the airtime.The method I used for all three airtime transactions is *120*3279#My ID number is ***.
This issue has been going on for a while now without any positive feedback or results. If Capitec bank is not willing to refund me my money back please be honest with me and STOP sending text and emails lying about all your service admin working on the problem and the matter being escalated but I'm still not getting any positive feedback.
On the 08th and 11th May 2020 I received separate sms and emails saying Phumza from service admin is working on the incident (***7) without any results or feedback from Phumza now suddenly Simeon is working on the problem and I get a different incident number :( and now its no longer Phumza , now Simeon from service admin is working on the problem (***0) incident number
How long can it take to refund my money?? This is not fair at all whatsoever, I've been a very loyal customer to Capitec and I have been calling the customer service as well but I'm still not getting any help :(
I would really appreciate it if Capitec bank could just been honest with me and let me know if I will be getting my airtime or my refund back or not. I really need my money please ????????????????????
The last response I got for this enquiry was that the matter has been escalated, I still haven't received a call or feedback regarding this matter and I still haven't received my money back or the airtime that I bought, if you are not going to help me with this problem and you refuse to refund please let me know so I know where I stand with Capitec Bank.I'm really really not happy with the service that I'm getting from Capitec bank and I have been a very loyal customers ????????????????????????
The only response I get is that the matter has been escalated and I'm given a incident numbers and nothing else, it's been over a month now I'm still waiting for my R160.00 telkom airtime or refund from Capitec Bank.
I bought airtime on Tueday 06th May 2020 two transactions for R30.00 each for my other Telkom number and so far I haven't received the airtime, I contacted Capitec Capitec customer care line and I was told Telkom is having technical problems that day and as soon as it is sorted I will either get the airtime or be refunded. So far nothing.
Please could Capitec Bank kindly refund me my R60.00 back into my account including the R100.00 that I purchased airtime for R100.00 on Thursday evening 07th May 2020 and I did not receive the airtime.The method I used for all three airtime transactions is *120*3279#My ID number is ***.
This issue has been going on for a while now without any positive feedback or results. If Capitec bank is not willing to refund me my money back please be honest with me and STOP sending text and emails lying about all your service admin working on the problem and the matter being escalated but I'm still not getting any positive feedback.
On the 08th and 11th May 2020 I received separate sms and emails saying Phumza from service admin is working on the incident (***7) without any results or feedback from Phumza now suddenly Simeon is working on the problem and I get a different incident number :( and now its no longer Phumza , now Simeon from service admin is working on the problem (***0) incident number
How long can it take to refund my money?? This is not fair at all whatsoever, I've been a very loyal customer to Capitec and I have been calling the customer service as well but I'm still not getting any help :(
I would really appreciate it if Capitec bank could just been honest with me and let me know if I will be getting my airtime or my refund back or not. I really need my money please ????????????????????
The last response I got for this enquiry was that the matter has been escalated, I still haven't received a call or feedback regarding this matter and I still haven't received my money back or the airtime that I bought, if you are not going to help me with this problem and you refuse to refund please let me know so I know where I stand with Capitec Bank.I'm really really not happy with the service that I'm getting from Capitec bank and I have been a very loyal customers ????????????????????????