Heart broken and made to feel stupid

On Tuesday the 2nd , I recieved a call from someone, they said they were from cepitec, they said that someone was ******** me and that they had deducted R3000 from my account, they then proceeded to tell me they will book me an appointment at the branch to fix this, but first, I should change my password. They then told me that I should change my pin to 1963 so the people would not continue to ***** my money, which I did. And they hung up. I then went to the Cepitec In Stoneridge, because that is my nearest Cepitec and that's were they told me my appointment is at 5. When I got to Stoneridge cepitec, and told the lady I had an appointment with them at 5, she looked at me funny and instead of answering me, she called another employee, the name of this employee is Hlamalani, this lady then told me I had no appointment and wanted to know who told me that, I then showed them the number and the Lady told me I was ****med. The whole staff were rude and had no empathy, they stood at a corner and gossiped about me and then an Indian guy told me unfortunately there is nothing they can do to help me, I should go to the police station to report, but they cannot help me with anything as I was the reckless one. Stoneridge employees, should not work with customers they are very bad at it and they did nothing whatsoever to help me, I have lost R 10000. I am gutted