Head Office Frustration

<p>It has been such a terrible experience in getting the deceased’s investment released .</p> <p> Head Office have had countless queries/issues with the stamp on the letters of executorship which is such a petty issue as I attended at their Clearwater Branch with the original and certified copy on the day that it was reported to the bank.</p> <p> They did nothing to try and assist with a speedy resolution herein and it cost me and my client much frustration and time (and money) for two weeks now. (And now we still have to wait a further 7 to 10 working days after they finally accepted the scan sent today, or so I’m told.)</p> <p> I will most definitely not refer anyone to them as they have your own interest at heart and care nothing about customer service.</p>