Head in the clouds consultant at Capitec Randridge mall.

I went to Capitec at Randridge mall today and all I wanted was my bank statement with proof of address. I usually do this at the atm but because of the line, i asked the lady at the front if I could be assisted inside and she said NO i have to wait in the line. It didn't make sense to me until my gf just walked past her and went to the self service station and we got what we needed. When i asked this lady at the front she says SHE THOUGHT i wanted one without an address.

She was in such a rush to sit down and gossip with her friend, she's not focussed on work, she's thinking about other things rather than working.

She's not getting paid to think, especially to think on behalf of the customer. She's getting paid to work and listen. Not to THINK.

I didn't get her name, but she's at Capitec Randridge Mall, she has glasses and a Afro.

Before coming to work she must leave all her thoughts at home.

31/01/2023 Capitec Randridge mall