Having to pay the bank to their job

On the 26th of October, money was taken from my account. I wasn’t aware of of this until the next day when I wanted to buy data on my banking app. I called bank and my fear of ***** was confirmed and my card was stopped. Later on, I went to the bank,Sam Ntuli Mall, in the the branch so as to get a clearer understanding of what’s going on… I explained my issue and was told that they can make a new card for me, however, investigating the matter will be at a charge of R160 per transaction!!??? So as a client of Capitec Bank, I have to pay them to investigate ***** in my account? How does that even make sense? So my money was taken from my account and I still have to pay for the bank to do their job! I’m so disappointed and will be closing my account.