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RONEL R
1 reviews | Active since Jul 2019
05 May 2026, 16:59
Having to pay for a new debit card when their ATM at the Hunters Spar Centre in Port Elizabeth froze on Sunday 3 May with the result that I could not retrieve my card
Having to pay for a new debit card when their ATM at the Hunters Spar Centre in Port Elizabeth froze on Sunday 3 May with the result that I could not retrieve my card. I don't think that's fair as it wasn't my fault, I called customer service and the lady cancelled my card as a safety measure. I have been with Capitec for quite a few years and this is the first time I am not satisfied with their service.
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RONEL R's updateReviewer Update
08 May 2026, 14:30This time I have to praise the Customer Complaints lady who attended to my complaint, she listened to my problem and made sure that she had all the correct info, then promised to call me bank within 3-4 business days, and she delivered on her promise within 2 days. This is the kind of service that keeps me a customer of Capitec Bank, I got a refund, thank you CAPITEC BANK
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RONEL R's update08 May 2026, 14:30
Reviewer Update
This time I have to praise the Customer Complaints lady who attended to my complaint, she listened to my problem and made sure that she had all the correct info, then promised to call me bank within 3-4 business days, and she delivered on her promise within 2 days. This is the kind of service that keeps me a customer of Capitec Bank, I got a refund, thank you CAPITEC BANK