Having Signing Authority doesn't mean you can sign or do anything

We should have never changed to Capitec Bank.

My husband works away in African countries, and generally the remote banking wasn't a problem. However, he is now in Zambia, his phone got ****** - this obviously means no app. So here I am, stranded, cannot transfer, withdraw, transact or nothing. I have been to the branch 4 times, and clearly having a supplementary card is just that. Where with the other banks I had full signing authority and transaction powers. Now because I cannot transact, all my payments are going to be late this month until something can be sorted, and my credit record will be down the drain.

All their consultants do is pull up their shoulders and say Oh Well...Sorry.

Thanks Capitec for offering absolute useless service in a desperate situation.