AS
Andre S
1 reviews | Active since Sept 2018
04 Nov 2019, 16:59
Harrassment
Im getting tired of Capitec constantly phoning me. My phone rings, the line is dead, then your system phones someone internally, who wasts my time asking for id etc, then the line cuts, over and over and over again. I am not in arrears, I have not missed a payment. STOP WASTING MY TIME
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
05 Nov 2019, 12:40Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply05 Nov 2019, 12:40
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
AS
Andre S's updateReviewer Update
06 Nov 2019, 07:11After repeatedly telling your call center agents the story of how YOU failed to debit my 26 September pay, how YOU double debited me in October, how YOU harassed me over and over again for a payment I didn’t miss, you still send me a snotty sms saying I owe you interest on the missed payment. I suggest you listen to all the recorded calls you had with me. I suggest you send me a letter apologizing for your shocking ineptitude. I WANT A REF AS WELL as I am taking you to the banking ombudsman. This is by far the worst bank I have ever dealt with, you staff are, at most, ***********. You don’t listen to your clients, you ignore facts. My next call is to your CEO.
AS
Andre S's update06 Nov 2019, 07:11
Reviewer Update
After repeatedly telling your call center agents the story of how YOU failed to debit my 26 September pay, how YOU double debited me in October, how YOU harassed me over and over again for a payment I didn’t miss, you still send me a snotty sms saying I owe you interest on the missed payment. I suggest you listen to all the recorded calls you had with me. I suggest you send me a letter apologizing for your shocking ineptitude. I WANT A REF AS WELL as I am taking you to the banking ombudsman. This is by far the worst bank I have ever dealt with, you staff are, at most, ***********. You don’t listen to your clients, you ignore facts. My next call is to your CEO.
AS
Andre S's updateReviewer Update
06 Nov 2019, 07:12This will be a daily review, twitter, facebook, insta etc etc
AS
Andre S's update06 Nov 2019, 07:12
Reviewer Update
This will be a daily review, twitter, facebook, insta etc etc
Capitec Bank's replyOfficial
06 Nov 2019, 12:26Hi Andre
I refer to our earlier telephone conversation and that you are now pleased that your matter has been resolved and closed.
Kind regards
Capitec Bank
I refer to our earlier telephone conversation and that you are now pleased that your matter has been resolved and closed.
Kind regards
Capitec Bank
Capitec Bank's reply06 Nov 2019, 12:26
Official
Hi Andre
I refer to our earlier telephone conversation and that you are now pleased that your matter has been resolved and closed.
Kind regards
Capitec Bank
I refer to our earlier telephone conversation and that you are now pleased that your matter has been resolved and closed.
Kind regards
Capitec Bank